5 Reasons Why Big V Telecom Cloud Telephony Trending in 2017

With the change in technology, many companies are shifting towards the cloud-based method of telephony. The cloud telephony has not only been beneficial for the big companies as well as small companies. This method has increase the professionalism and productivity of the firms. The Big V Telecom is the leading providers of Cloud Telephony Service.

The Big V Telecom review, YOCC is unified system which takes care of all the basic and most advanced requirements of client communication with the single cloud based number. This cloud based system stores the data in server and can also generates the immediate response to all the calls & missed calls.

Cloud Based network is more affordable and customizable. This system has given the organization the freedom from maintain the complex PBX system as everything is based on cloud and it doesn’t require any infrastructure in the premises.

Check the 5 trendy reasons why cloud telephony is trending:

1. Reduce Cost - The Cloud based call center reduces the cost for three major factors like manpower, maintenance and infrastructure. The other traditional telephony method is too costly and requires the expensive infrastructure. The Cloud based telephony by Big V Telecom reduces the high cost and resources and helps in maximizing the investments. This system also doesn’t require any hardware for the installation nor any big wiring in the infrastructure of office as everything is based on cloud. This method of cloud telephony is cost saving. 
2. Pro-active Customer Service - The proactive communication with the customers to determine the needs and keep the customer informed about the new product or service cab be the key differentiator which gives the organization the competitive edge. With the voice based customer outreach like the YOCC- Your Own Call Center, outbound IVR from Big V Telecom  businesses can control, customize and push the voice calls to the target audience. 
3. Earn Customer Loyalty - The gesture seeking the sales feedback can help to go long way for earning the customer loyalty. The feedback from the customers gives the inputs about the quality of its products and services which enables them in to providing the better sales services. 
4. Increase Productivity - The virtual call center double up as an analytical tool which enhance the overall business productivity. It also provides the detailed analysis of every business interaction, also empowers the employees for the better resolving the customer queries. It automatically generates the database on all the call records, assist the employees for providing the customer support and generates more leads. 
5. Remotely Accessible - The cloud Telephony provides the flexibility to employees to work from anywhere. With the work flexibility, cloud telephony helps in increasing the overall productivity. It also provides the needed strategic control to management with remote access to auto generated callers database. 

The cloud Telephony is making the client experience more satisfactory and engaging. It is possible for businesses to record all the feedbacks and suggestions in their own language. To know more about Big V Telecom, visit: www.bigv.in.